Frequently Asked Questions

Everything you need to know about your equestrian gear and orders.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.

What is your return policy for riding apparel?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for safety reasons, riding helmets must be returned with all protective seals intact.

Do you offer international shipping?

Yes, we ship our equestrian products worldwide. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.

How do I choose the correct size for horse blankets?

To find the perfect fit, measure your horse from the center of the chest to the furthest point of the hindquarters. Refer to our comprehensive size guide located on each product page.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment options such as Klarna for flexible financing.

Are your products covered by a warranty?

All Horze products come with a standard 1-year warranty against manufacturing defects to ensure the highest quality for you and your horse.